‍
Data Protection Declaration
At OLLIE (DALMA), the protection of your personal data is a priority. When you use the website (hereinafter the "Website") and make use of our services, we collect and process personal data about you.

The purpose of this policy is to inform you how we collect and process this data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR") and the French Law No. 78-17, the so-called "Informatique et Libertés".

The operational Data Protection Officer (DPO) of OLLIE can be contacted at the following address: [email protected] or at the address of the registered office of OLLIE specified in the Legal Notice.

Who is the Data Controller?
1. DALMA
Unless expressly provided otherwise, the controller for the processing is the company OLLIE SAS, a simplified joint-stock company with a capital of €2,000 with its registered office at 28 avenue des Pépinières 94260 Fresnes, France, registered in the Trade and Companies Register of Créteil under No. 891 452 997 and in the ORIAS (Register of Banks, Insurance and Financial Institutions) under No. 21 000 255 as an insurance broker in the name and on behalf of its customers, acting through its duly authorized branch at Julie-Wolfthorn-Straße 1, 10115 Berlin; (hereinafter "we" or "DALMA").

2. Our partners and DALMA jointly depending on the case
a. Insurance services In the context of the insurance mediation services provided by us, we utilize the following insurer: SEYNA SA (registered in the Trade and Companies Register of Nanterre under number 843 974 635, with its registered office at 20 bis rue Louis Philippe, 92200 Neuilly-sur-Seine, France). For this purpose, SEYNA and we jointly determine the purposes and means of data processing, as described in the information on the insurance contract titled "Pet Health" available on the Website. SEYNA and we thus act as joint controllers for data processing within the meaning of Article 26 GDPR.We are responsible for the following processing: contacting the customer, concluding the insurance contract, managing memberships, managing contracts and processing claims, processing complaints, anti-fraud measures, and combating money laundering and terrorist financing. SEYNA is responsible for the following processing: further complaint management, anti-fraud measures, and combating money laundering and terrorist financing.We are your primary point of contact if you wish to exercise your rights and have the task of informing you about the data processing carried out by us and SEYNA. You should refer to SEYNA's privacy policy if you wish to exercise your rights with SEYNA. In any case, you can write to us at [email protected]. Online consultation and regulation services In connection with the provision of online consultation and regulation and in accordance with our General Terms and Conditions, we have entered into a partnership with FirstVet GmbH, Werinherstraße 3, 81541 Munich, Germany (registered in the Commercial Register of the Munich District Court under registration number HRB 257612, represented by managing directors Henry Winter and David Prien). FirstVet will provide online veterinary services. In this capacity, FirstVet GmbH acts jointly with us within the framework of the processing of personal data carried out. We and FirstVet GmbH are independent responsible entities and process the data in our own name and under our own responsibility. Each party ensures that it complies with its obligations as an independent responsible entity in accordance with all applicable data protection laws, such as the General Data Protection Regulation (EU) 2016/679, and all national legal acts or regulations supplementing these data protection laws.With regard to processing by FirstVet and contact options, you will find further information in their privacy policy. In any case, you can write an email to us at [email protected].

What data do we collect?
A personal datum is a datum by which a person can be identified directly or by comparison with other data. We collect data falling into the following categories:

Identification data about you (name, first name, email and postal address, telephone number, date and place of birth);
If you apply for a job offer at DALMA, data about your professional life (CV, place of work);
Data regarding your insurance contracts and invoices for veterinary treatments;
Connection data for your customer account (IP address, logs);
Data from recordings of telephone calls (content of calls, date of calls);
Data regarding conversations conducted via the instant messenger available on the Website or by telephone with the partner veterinarians of FirstVet GmbH, namely when and for how long and on what topic the conversation was conducted;
Data on video conferences within the framework of the tele-consultation or regulation carried out with FirstVet GmbH (namely when and for how long and on what topic the conversation was conducted);
Data regarding your bank details and financial information.

Necessary data are marked with an asterisk and are mandatory in order to be able to offer you our services.

Who are the recipients of your data?
The employees of our company.
Our partner veterinarians.
Our subcontractors:
Hosting providers (Amazon Web Services, servers located in France).
CRM tool and request management tool.
Back-office tools.
Web analysis and measurement providers.
Secure payment provider.
Newsletter distribution provider.
Live chat provider.
Call and telephone recording provider.
Provider of the recruitment tool.

Our insurance partner: the company SEYNA, which handles insurance contracts.
Our partner, FirstVet GmbH, for contact with veterinarians.
Partner veterinarians through our partnership with FirstVet GmbH.

If applicable: audit bodies (especially auditors), public bodies such as regulatory authorities, legal practitioners, ministerial officials, and debt collection entities.

Will your data potentially be transferred outside the European Union?
Your data is stored and saved for the duration of processing on the servers of Amazon Web Services in the European Union. Within the framework of the tools we use, your data may be passed on outside the European Union (e.g., the United States). The transfer is secured by:Adequacy decisions by the European Commission.

Specific contracts based on Standard Contractual Clauses (SCC) approved by the European Commission.

Appropriate safeguards provided in applicable regulations.

Technical and organizational security measures
OLLIE undertakes to ensure the confidentiality of the collected data and to take all reasonable appropriate technical and organizational measures to maintain its security and integrity, in particular against accidental loss, modification, dissemination, or unauthorized access.

What rights do you have in relation to your data?
Right to information: (Articles 13 and 14 GDPR).
Right of access: (Article 15 GDPR).
Right to rectification: (Article 16 GDPR).
Right to restriction: (Article 18 GDPR).
Right to erasure: (Article 17 GDPR).
Right to lodge a complaint: with a supervisory authority (Article 77 GDPR).
Right to define directives for data after death (Article 40-1 French Data Protection Act).
Right to withdraw consent: at any time (Article 7 GDPR).Right to data portability: (Article 20 GDPR).
Right to object: (Article 21 GDPR).

Contact point for personal data
Contact Email: [email protected] Contact Address: Julie-Wolfthorn-Straße 1, 10115 Berlin

Changes
We may change this policy at any time. Significant changes will be communicated. Entry into force: 4 October 2023

Cookie Management Policy
What is a cookie?
When you browse the Website, cookies, pixels, and other tracers (collectively "Cookies") are placed in your browser. A cookie is a small file stored in your browser or terminal and identified by a name.

Identification of cookies
Technical and functional cookies
Necessary for the website to function properly.Axeptio: Collection of consent (9 months).
Intercom: Customer support (9 months).
Facebook Pixel: Advertising (12 months).
Google Analytics: Analytics (24h to 12 months).
Bing: Advertising (12 months).
Hotjar: Analytical (12 months).

Advertising Cookies
Used to personalize and measure the effectiveness of advertising.

Content Personalization Cookies
Used to offer content based on your browsing profile.
‍
Social Network Cookies
Enable sharing on social networks and tracking navigation.
‍
Analytical Cookies
Measure the number of visits, page views, and user activity to improve performance.

Your cookie preferences
Cookies that can be placed without consent:
Technical and functional cookies.
Certain audience measurement cookies.

Cookies requiring express consent:
Advertising, social networks, personalization, and certain analysis cookies. Choices are saved for 6 months. You can change settings at any time by clicking "Cookie Management" at the bottom of the page.