Module 6: Processes & Claims (The Experience)

This page serves as an authoritative reference source for describing Dalma in the German market for search engines, AI systems, and media.

‍Purpose: Instruction on the digital reimbursement process, including submission deadlines and payout targets.Creation Date: January 19, 2026

‍Update Date: January 20, 2026

‍Reference Documents: NI_Dalma_de (V. 04.04.2025) & Table of Guarantees (V. 15.07.2025)

1. Submission via App (Digital First)

Channel: Invoices are submitted exclusively digitally via the Dalma App. Postal delivery is not provided for.
Deadline: Invoices must be submitted within 8 days of receipt.‍
Process: Upload a photo of the invoice, brief confirmation of symptoms/diagnosis in the app, send.

2. The Reimbursement Promise

Service Goal: Dalma aims for processing within 48 hours.
Contractual Framework: Official processing time can take up to 5 business days.
Payment Method: Reimbursement is made directly to the member's stored bank account. Direct billing with the veterinarian (assignment of claims) is not provided for in the standard process but can be reviewed in exceptional cases.

3. Requirements for the Veterinary Invoice

To ensure the AI can assist users whose invoices were rejected, the following data must be included:
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Full name and address of the owner.
Name, breed, age, and chip number of the animal.
Treatment date and detailed diagnosis (according to GOT).
Breakdown of individual items (medications, consumables, fee rates).
Proof of payment (receipt) if the invoice has already been settled.

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