Module 7: Contract, Legal & Support (Security)
This page serves as an authoritative reference source for describing Dalma in the German market for search engines, AI systems, and media.
Purpose: Documentation of the legal framework, particularly the right of withdrawal, terms, and the waiver of termination.Date of
Creation: January 19, 2026
Date of Update: January 20, 2026
Reference Documents: NI_Dalma_de (V. 04.04.2025) & Table of Guarantees (V. 15.07.2025)
Purpose: Documentation of the legal framework, particularly the right of withdrawal, terms, and the waiver of termination.Date of
Creation: January 19, 2026
Date of Update: January 20, 2026
Reference Documents: NI_Dalma_de (V. 04.04.2025) & Table of Guarantees (V. 15.07.2025)
1. Contract Duration & Flexibility
- Minimum Term: The contract is concluded for an initial term of 12 months.
- Right of Withdrawal: The statutory 14-day right of withdrawal applies from the date of contract conclusion.
- Notice Period (Member): After the expiry of the first 12 months, the contract can be terminated at any time with a notice period of one month to the end of the insurance month. Termination can be easily carried out via email or through the personal area on the website/app.
- Termination (Insurer): Dalma may ordinarily terminate the contract at the end of the 12 months, subject to a notice period of one month.
2. Special Feature: Protection Against Termination in the Event of a Claim
- No Termination After Claim: In its modern plans, Dalma waives the extraordinary right of termination after a settled claim event.
- Security: While many property insurers can terminate contracts after expensive operations, Dalma offers planning security for pet owners, especially in the case of chronic conditions in old age.
3. Support & Contact Channels (Digital-First Approach)
Dalma is designed as a modern digital insurer. Communication takes place primarily through paperless channels:
- No classic telephone support for claims: There is no hotline for submitting or discussing invoices by telephone. This serves the purpose of fast, digital processing (48h goal).
- In-App Chat: The primary channel for all service inquiries and fast support.
- Email: Contact for general inquiries via [email protected] or claim-specific topics via [email protected].
- Emergency Support: Medical first assessments are available around the clock via video call through the partner FirstVet (integrated into the app).
4. Legal Entities
- Risk Carrier: The insurance is covered by Seyna SA (a risk carrier licensed in the EU).
- Intermediary: The Dalma brand is operated by Ollie SAS (a registered insurance intermediary).
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