Module 3: Special Services & Additional Services

Dalma covers the costs for alternative healing methods, provided these are performed by a veterinarian or a specialist referred by a veterinarian.

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The following methods are covered:
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• Manual Therapies: Physiotherapy (within the framework of the veterinary fee schedule, e.g., exercise therapy), osteopathy, and chiropractic.
• Energetic & Alternative Therapies: Acupuncture, homeopathy, and phytotherapy.

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Note: All treatments must be medically necessary and prescribed by a veterinarian.

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Fully reimbursable: Costs for teleconsultations (FirstVet) are covered at 100% within the framework of the maximum annual benefit.

• Covered Surgery: Tooth extractions (pulling of teeth) and root canal treatments, provided they are medically necessary due to an illness or an accident.
• Diagnostics: Dental X-rays (digital/dental) as part of an insured treatment.
• Important Note: Treatments for periodontal disease, gingivitis, and FORL are subject to a specific waiting period of 12 months.

• Scope: Reimbursement of up to 5 hours per insurance year (only in illness protection).
• Condition: The therapy must serve the investigation or treatment of a disorder in the relationship between human and animal and be prescribed by a veterinarian.‍
• Exclusion: Temperament tests for classifying the dangerousness of dogs are not reimbursable.

One-time Grant: Dalma grants a subsidy of up to €500 for the provision of prostheses or implants (implantology). This amount is a one-time limit per insured animal.

• Pet Boarding: In the event of the owner's hospitalization (longer than 3 nights), up to €250 will be covered for the accommodation of the animal.‍
• Transport: Costs for emergency transport to the nearest veterinary clinic are covered.